Privacy Policy

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Your privacy is important to us. We value the trust you have placed in us, and are committed to protecting and safeguarding any personal information you give us. This document, which we update from time to time, describes how we use and process your personal information. It also tells you how you can contact us if you have questions about your personal information. Peachinc Ltd offers online travel/ticketing services through its own website and mobile apps and through other online platforms such as partners’ websites and social media. The information that follows applies to all of these platforms.

What kind of personal information does Peachinc Ltd use?

We may also receive information about you when you use certain social media services.

• Other communications: There may be other times when we get in touch by email, by post, by phone or by texting you, depending on the contact information you share with us. There could be a number of reasons for this:

o We may need to respond to and handle requests you have made.

o If you have not finalised a booking online, we may email you a reminder to continue with your session. We believe that this additional service is useful to you because it allows you to carry on with a booking without having to fill in all the details from scratch.

o We may also send you other material related to your booking, such as how to contact Peachinc Ltd if you need assistance, or a summary of previous transactions you made through Peachinc Ld.

• Market research: We sometimes ask our customers to take part in market research. Any additional personal details that you give us as part of the market research will be used only with your consent.

• Fraud detection and prevention: We may use personal information for the detection and prevention of fraud and other illegal or unwanted activities.

• Improving our services: Finally, we use personal information for analytical purposes, to improve our services, to enhance the user experience, and to improve the functionality and quality of our online booking services.

How does Peachinc Ltd use social media?

We use social media to promote our partners services and to promote, improve and facilitate our own services. For example, we have integrated social media plugins into the Peachinc Ltd website. So when you click on one of the buttons and register with your social media account, information is shared with your social media provider, and possibly presented on your social media profile to be shared with others in your network.

In addition to implementing these buttons, Peachinc Ltd uses social media by maintaining accounts on several social media sites and by offering social apps. These social media services may allow you to share information with Peachinc Ltd. When you register with a social media app, you will be told which information will be shared with Peachinc Ltd. The information you choose to share with us may include the basic information that’s available in your social media profile, email address, status updates and your list of friends. This information is necessary to create a unique user experience either in the app itself or on our websites. It facilitates such things as personalising our website to suit your needs, connecting you with your friends on the move and analysing and enhancing our related services.

We may also enable you to sign in to Peachinc Ltd services with your social media accounts. Your social media provider will be able to tell you more about how they use and process your data in such cases.

How does Peachinc Ltd share your data with third parties?

In certain circumstances, we may share your personal data with third parties.

• Other companies within the Peachinc Ltd corporate family: In order to support you during the booking process, your details may be shared with subsidiaries of the Peachinc Ltd corporate family.

• Third-party service providers: We may use third-party service providers to process your personal information on our behalf for the purposes specified above. When a transaction requires it, we may also work with third-party payment service providers to facilitate payment or payment guarantees. These third parties involved in any of these services will be bound by confidentiality agreements and will not be allowed to use your personal information for any purposes other than those specified above.

• Our business partners: We work with partner websites around the world to distribute our services listed on our website and mobile apps. When you make a booking on one of these business partners’ websites, certain personal information that you give them may be shared with us. Similarly, we may share information with this business partner, for example, as part of the administration of your account, in order to manage your booking, so that they can address queries related to your booking and for marketing purposes. In this context, your information is governed by the privacy policies of these business partners.

• Competent authorities: We may share your personal information with government or investigative authorities if we are required by law (or any regulation having the force of law) to do so. Such requirements include court orders, subpoenas and orders arising from legal processes and criminal investigations. We may also disclose your personal data if it is strictly necessary for the prevention, detection or prosecution of criminal acts.

How does Peachinc Ltd make use of mobile devices?

We have free apps for a variety of mobile devices and use versions of our regular website that have been optimised for mobile. These apps and mobile websites process the personal details you give us in much the same way as our website does.

Security

What security procedures does Peachinc Ltd put in place to safeguard your personal information?

In accordance with European data protection laws, we observe reasonable procedures to prevent unauthorised access and the misuse of personal information.

We use appropriate business systems and procedures to protect and safeguard the personal information you give us. We also use security procedures and technical and physical restrictions for accessing and using the personal information on our servers. Only authorised personnel are permitted to access personal information in the course of their work.

Children

The services offered by Peachinc Ltd are not directed at children under the age of 18. The use of any of our services is only allowed with the valid consent of a parent or a guardian. When we receive information from a child under the age of 18, we reserve the right to delete it.

Contact

How can you control the personal information you have given to Peachinc Ltd?

You always have the right to review the personal information we keep about you. You can request an overview of your personal data by emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it. . Please write 'Request personal information' in the subject line of your email and include a copy of your identity card to help us prevent unauthorised individuals from accessing your personal data.

If the personal information we have for you is incorrect, we will update it at your request. You can also ask us to remove your personal data from our customer database by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it. with 'Request for removal of personal information' in the subject line. However, we may need to retain certain information, for example for legal or administrative purposes, such as record keeping or to detect fraudulent activities. You can delete your user account at any time by signing into your account on the This email address is being protected from spambots. You need JavaScript enabled to view it. website and choosing to remove your account.